- Licensed Qatar Manpower & Cleaning Co. (CR No: 224620)
- 100% Trained & Vetted Staff
From 15 QR / Hour
Welcome to Al Reem Cleaning & Hospitality. These Terms & Conditions govern your use of our website and the cleaning, hospitality and manpower services provided by Al Reem Cleaning & Hospitality in Qatar.
By using our website, requesting a quotation, booking a service or otherwise engaging our services, you acknowledge that you have read and understood these Terms & Conditions.
Al Reem Cleaning & Hospitality provides services including:
Service availability may depend on location, staffing availability, schedule, duration, property condition and individual client requirements.
Information displayed on our website is provided for general informational purposes. A service request or website enquiry does not automatically constitute a confirmed booking.
Where applicable, quotations may be based on information provided by the customer, including property type, size, condition, location, required working hours, number of personnel and scope of work.
If the actual requirements differ materially from the information originally provided, pricing, staffing requirements or completion time may need to be revised.
Services are subject to staff availability and confirmation by Al Reem Cleaning & Hospitality.
Customers are responsible for providing accurate information regarding the service location, preferred schedule, property requirements and any special instructions that may affect service delivery.
We will make reasonable efforts to provide services at the agreed time. However, circumstances outside our reasonable control, including transportation issues, emergencies, access restrictions or unexpected operational conditions, may occasionally cause delays.
Customers must provide reasonable and safe access to the property or workplace at the agreed service time.
Customers should inform us in advance about delicate materials, damaged surfaces, restricted areas, valuable belongings, special cleaning requirements, safety hazards or any other circumstances that could reasonably affect the service.
Where cleaning requires access to water, electricity or other basic facilities, customers should ensure that these are available unless otherwise agreed.
Our cleaning staff will perform services according to the agreed scope of work and reasonable professional cleaning standards.
Results may vary depending on the age, condition and material of surfaces, furniture, carpets, flooring or fixtures. Certain permanent stains, damage, discolouration, wear or deeply embedded marks may not be completely removable through normal cleaning procedures.
Customers should disclose sensitive or specialist surfaces before cleaning begins so appropriate precautions can be considered.
Manpower personnel are provided according to the staffing requirements agreed with the customer.
The exact duties, working hours, staffing numbers, assignment duration and operational requirements should be communicated before service commencement.
Customers must provide personnel with a safe and appropriate working environment and must not require staff to perform unlawful, dangerous or materially different duties outside the agreed scope without prior arrangement.
Pricing may depend on the type of service, number of personnel, working hours, location, property size, required equipment, service frequency and scope of work.
Any applicable payment terms will be communicated during quotation or booking confirmation.
Additional work requested outside the originally agreed scope may result in additional charges, which should be communicated and agreed upon where reasonably practicable.
Customers should provide reasonable notice when requesting cancellation or rescheduling of a confirmed service.
Late cancellations, repeated schedule changes or situations where staff arrive but cannot access the service location may be subject to applicable charges where such terms have been communicated during the booking process.
Rescheduled services remain subject to staff availability.
Customers are encouraged to secure cash, jewellery, important documents and other high-value or sensitive belongings before cleaning personnel enter the property.
Any existing damage, fragile items or surfaces requiring special treatment should be identified before the service begins.
If you believe damage has occurred during a service, please contact us promptly and provide reasonable information so the matter can be reviewed.
We aim to provide reliable and professional services. If you are dissatisfied with a completed service, please contact us as soon as reasonably possible and provide details of the issue.
We will review legitimate concerns and determine an appropriate response based on the circumstances, agreed scope of work and nature of the service provided.
Website content, including text, branding, graphics and other materials owned by Al Reem Cleaning & Hospitality, may not be copied, reproduced or commercially used without appropriate permission, except where permitted by applicable law.
We aim to keep website information accurate and current but do not guarantee that every page will always be completely free from errors or outdated information.
Our website may contain links to independent third-party websites or services for convenience.
We do not control these external websites and are not responsible for their content, availability, security, privacy practices or independent terms and conditions.
To the extent permitted by applicable law, Al Reem Cleaning & Hospitality will not be responsible for indirect or consequential losses arising from the use of our website or services.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
We will not be responsible for delays or failure to provide services where performance is prevented or materially affected by circumstances beyond our reasonable control, including severe weather, emergencies, governmental restrictions, transportation disruptions or other unforeseen events.
Personal information submitted through our website or during service enquiries is handled in accordance with our Privacy Policy and applicable requirements.
Customers should review our Privacy Policy for further information regarding how personal information may be collected, used and protected.
Al Reem Cleaning & Hospitality may update these Terms & Conditions periodically to reflect changes in our services, business operations or applicable requirements.
Updated Terms & Conditions will become effective when published on our website unless otherwise stated.
These Terms & Conditions and the provision of our services are governed by the applicable laws and regulations of the State of Qatar.
Any dispute arising in connection with our services will be handled in accordance with applicable Qatar law and the jurisdiction of the competent courts of Qatar.
For questions regarding these Terms & Conditions, service requirements or related matters, please contact:
Al Reem Cleaning & Hospitality
Qatar
Email: contact@alreemcleaningandhospitality.com
